1. Introduction
JMH Exteriors (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, use our chat widget, request estimates, or engage our roofing and exterior contracting services.
By using our website or services, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our website or services.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Contact details: Name, phone number, email address, and mailing address.
- Property information: Address, photos of your roof or exterior, and details about your project.
- Communication records: Messages sent through our website chat widget, emails, phone call notes, and text messages.
Automatically Collected Information
- Device and usage data: IP address, browser type, operating system, pages visited, time spent on site, and referring URLs.
- Cookies and tracking technologies: We use cookies and similar technologies to improve your browsing experience and analyze website traffic.
3. How We Collect Information
- Directly from you: When you fill out a form, request an estimate, call us, email us, or use our website chat widget.
- From third parties: We may receive information from lead generation partners, referral services, or social media platforms.
- Automatically: Through cookies, web analytics tools, and server logs when you browse our website.
4. How We Use Your Information
We use your personal information for the following purposes:
- To provide roofing estimates, inspections, and contracting services.
- To communicate with you about your project, schedule appointments, and send updates.
- To process payments and maintain accurate billing records.
- To respond to inquiries submitted through our website or chat widget.
- To improve our website, services, and customer experience.
- To comply with legal obligations and enforce our agreements.
- To send occasional marketing communications (you may opt out at any time).
5. How We Share Your Information
JMH Exteriors does not sell your personal information. We may share your information in the following limited circumstances:
- Service providers: We may share information with trusted third parties who assist us in operating our business, such as payment processors, insurance providers, and CRM platforms (e.g., LeadConnector).
- Legal requirements: We may disclose information if required by law, court order, or government request.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business.
6. Cookies & Tracking
Our website uses cookies and similar technologies to enhance your experience, analyze traffic, and support our chat widget functionality. You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, customer records are retained for at least 7 years to support warranty claims and legal compliance.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to legal retention requirements.
- Opt-out: Unsubscribe from marketing communications at any time.
To exercise any of these rights, please contact us using the information below.
10. Third-Party Links
Our website may contain links to third-party websites (e.g., manufacturer sites, review platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. Children’s Privacy
Our website and services are not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us: